Introduction
Planning international travel can be a daunting task, especially when it comes to finding the right flight at the best price. For those searching for budget-friendly airfare, particularly on international routes, ASAP Tickets has become a popular option.
But how does it stack up in terms of reliability, pricing, and user satisfaction? In this review, we’ll explore ASAP Tickets’ key features, analyze feedback from platforms like Trustpilot, Reddit, and Quora, and provide an unbiased look at whether this platform is worth using for your next trip.
TL;DR: Quick Verdict on ASAP Tickets (2025)
✅ ASAP Tickets is a legitimate travel agency offering real deals on international flights—often cheaper than major booking sites. It partners with 200+ airlines and provides human-agent booking support.
⚠️ However, the platform has mixed customer reviews online. Common concerns include upselling tactics, high cancellation/change fees, and long refund processing times.
💡 ASAP Tickets may be worth it for experienced travelers seeking deeply discounted fares—especially for complex or multi-city international itineraries. But it’s not ideal for those who need flexible bookings or quick support resolution.
⭐ Our Score: 3.7 / 5 — Great value if you understand the trade-offs.
📌 Scroll down for a full ASAP Tickets review with pros, cons, Trustpilot analysis, Reddit feedback, and booking tips.
What Is ASAP Tickets?
ASAP Tickets is a travel agency that specializes in offering discounted airfare, particularly for international flights. Established in the early 2000s, it differentiates itself from typical flight comparison sites by providing personalized service through live agents.
Unlike fully automated platforms, ASAP Tickets connects you with a travel agent who helps you find the best deals. This more personalized approach allows travelers to receive customized itineraries, and, often, lower prices than those offered by traditional booking platforms.
The company works with over 200 airline partners, offering a broad range of flight options to destinations worldwide. Its focus on international travel makes it a strong contender for those looking to save on long-haul flights or multi-city itineraries.
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Key Features of ASAP Tickets
1. Discounted International Fares
ASAP Tickets is renowned for offering heavily discounted airfare, particularly for international routes. Whether you’re flying to Europe, Asia, or Africa, the platform claims to provide some of the lowest prices available, often undercutting competitors like Expedia or Google Flights. These discounts are largely made possible through the company’s partnerships with airlines, which provide access to special deals and unpublished fares.
2. Personalized Agent Assistance
One of the platform’s standout features is its use of live agents to help customers find the best deals. Rather than relying solely on algorithms, ASAP Tickets connects you with a travel agent who searches for flights that match your preferences and budget. This human element can sometimes result in more flexible itineraries or better deals than those offered by automated systems.
3. 24/7 Customer Service
ASAP Tickets provides round-the-clock customer service, ensuring that help is available for booking assistance, flight changes, or cancellations at any time. This level of support can be invaluable for travelers dealing with last-minute changes or emergencies.
4. Custom Flight Itineraries
For travelers with complex itineraries—such as multi-city or multi-leg flights—ASAP Tickets offers a specialized service. The platform allows you to book custom flight routes at discounted rates, which can be especially useful for business travelers or families looking for affordable international travel options.
5. Price Match Guarantee
ASAP Tickets offers a price match guarantee, ensuring that if you find a lower price elsewhere, they will match or beat it. This feature can provide peace of mind to travelers who want to be sure they’re getting the best possible deal.
How to Book with ASAP Tickets: Step-by-Step Walkthrough
Booking with ASAP Tickets involves personalized service through a travel agent, which differs from traditional self-service platforms. Here’s exactly how the process works:
-
Initiate Contact
Call ASAP Tickets at their toll-free number or fill out the online request form with your travel details. Direct phone contact is recommended for faster response. -
Discuss Travel Preferences
A personal travel agent will reach out to learn more about your destination, travel dates, number of passengers, budget, and special needs (e.g., airline preferences or layover flexibility). -
Receive Customized Itinerary Options
Your agent will search for deals — including unpublished and consolidator fares — and present multiple tailored flight options to fit your needs. -
Select Your Preferred Itinerary
You’ll review the proposed itineraries, ask questions or request changes, and select the option that suits you best. -
Complete Booking and Payment
Your agent will send a secure Online Authorization Form (OAF) for you to fill out with your booking and payment details. Once submitted, your payment is processed safely. -
Receive E-Ticket and Confirmation
After confirmation, your itinerary and e-ticket are delivered via email. Your agent may follow up to ensure everything is in order.
💡 Note: For third-party payments or non-U.S. cards, extra verification steps may apply for added security.
Trustworthiness: ASAP Tickets’ High Rating on Trustpilot
When assessing the reliability of any travel platform, user reviews can provide invaluable insight. ASAP Tickets boasts a Trustpilot rating of 4.9 out of 5, based on over ~90,000 reviews as of 2025. This high score, coupled with a massive volume of reviews, indicates a generally positive user experience.
What Trustpilot Users Say
- Positive Feedback:
- Many users praise the personalized service they received from ASAP Tickets’ agents, often commenting that the agents found them better deals than they were able to find on their own.
- The affordability of international flights is another common point of praise. ASAP Tickets often provides fares significantly lower than other online booking platforms.
- Responsive customer service is frequently mentioned, with users appreciating the 24/7 availability and the helpfulness of agents when handling changes or cancellations.
- Negative Feedback:
- Some users report confusing refund policies, particularly for non-refundable fares. This seems to be a recurring issue, with complaints focusing on a lack of clarity around the terms and conditions of cancellations and refunds.
- There are also reports of unexpected fees or price changes after receiving an initial quote, although this is less common.
How ASAP Tickets Responds to Customer Reviews
ASAP Tickets has a strong presence on Trustpilot and frequently responds to both positive and negative reviews. Their willingness to engage with customers and resolve issues publicly is a good indicator of the company’s commitment to customer service. This proactive approach helps maintain trust and demonstrates transparency, particularly when addressing customer complaints.
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User Sentiment from Reddit and Quora
While Trustpilot provides a snapshot of the overall satisfaction level, user discussions on platforms like Reddit and Quora offer more candid insights into ASAP Tickets’ services.
Feedback from Reddit Communities
- Many Reddit users highlight ASAP Tickets’ ability to offer last-minute flight deals at significantly lower prices than other platforms. However, some express concerns about refund processes and advise travelers to read the fine print carefully before booking.
- A common piece of advice on Reddit is to confirm the final price with an agent before proceeding with a booking, as there have been occasional reports of price changes after receiving an initial quote.
Insights from Quora Discussions
- On Quora, travelers often ask whether ASAP Tickets is legitimate and if the savings are worth the hassle of working through an agent. Most responses affirm that the platform is reliable but emphasize the importance of asking detailed questions about fare conditions—especially regarding refundability and changes.
- Some users report mixed experiences with customer service, noting that while agents are generally helpful, issues can arise with miscommunication or unclear policies.
Balancing Trustpilot, Reddit, and Quora Feedback
Overall, feedback from these user-generated platforms paints a picture of a service that excels at offering affordable international flights, particularly for flexible travelers. However, it’s essential to be diligent about understanding the terms of any ticket, especially when it comes to cancellations and refunds.
Pros of Using ASAP Tickets
- Significant Savings on International Flights:
ASAP Tickets consistently offers some of the lowest prices available for international flights, particularly when booked through their live agents. - Personalized Customer Service:
The ability to work directly with a travel agent provides a more tailored experience compared to fully automated platforms. - Highly Rated by Customers:
With a Trustpilot rating of 4.9/5 and around 90,000 reviews, ASAP Tickets is generally well-regarded by its users, especially for its affordability and customer support. - 24/7 Availability:
The platform’s 24/7 customer service ensures help is available in case of flight changes, cancellations, or other issues. - Customizable Travel Plans:
ASAP Tickets specializes in multi-city itineraries and complex routes, making it ideal for those looking for customized travel options.
Cons of Using ASAP Tickets
- Refund and Cancellation Policies:
Some users have reported confusion regarding the refund process, especially for non-refundable fares. It’s crucial to ask an agent for clear details about the terms and conditions before booking. - Live Agent Dependency:
While many travelers appreciate the personalized service, others may find it inconvenient to rely on an agent for bookings, preferring the speed and independence of automated platforms like Hopper, Skyscanner or Google Flights. - Hidden Fees or Pricing Confusion:
There are occasional reports of unexpected fees or changes in fare pricing after receiving an initial quote. It’s advisable to confirm all details with the agent before making a payment. - Limited to Flight Bookings:
Unlike platforms such as Expedia or Booking.com, ASAP Tickets focuses primarily on flights, offering fewer options for booking accommodations, car rentals, or vacation packages.
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Who Should Use ASAP Tickets?
Budget-Conscious International Travelers
For travelers looking to save significantly on international flights, ASAP Tickets is a strong option, particularly for those who are flexible with travel dates and routes.
Frequent Flyers
Frequent travelers, especially those who regularly fly internationally, may benefit from the personalized service and lower fares that ASAP Tickets offers.
Family Travelers
Families planning complex, multi-leg trips or international vacations can take advantage of ASAP Tickets’ customizable itineraries and personalized service to find convenient, budget-friendly flight options.
How Does ASAP Tickets Compare to Other Flight Booking Platforms?
ASAP Tickets sets itself apart from popular online platforms by offering a human-agent model and access to unpublished fares. Here’s how it compares with the top competitors in 2025:
ASAP Tickets vs Skyscanner
Skyscanner is ideal for quick, automated fare comparisons and setting price alerts. It delivers a broad overview of flights across dozens of airlines in seconds. However, ASAP Tickets excels when it comes to complex or multi-leg itineraries, offering personalized support and often cheaper international fares not listed in Skyscanner’s database.
ASAP Tickets vs Booking.com
Booking.com is one of the most popular all-in-one platforms for booking flights, hotels, and car rentals. It shines in accommodation deals and bundled offers, with a user-friendly interface and flexible cancellation policies. However, when it comes to international airfare — particularly last-minute or multi-stop trips — ASAP Tickets may provide cheaper options thanks to their live agents and airline partnerships. If your trip focuses on flights rather than full vacation packages, ASAP Tickets might be the better-value option.
ASAP Tickets vs Expedia
Expedia is a one-stop platform for flights, hotels, and vacation packages. It’s great for travelers who want to bundle accommodations and earn loyalty rewards. ASAP Tickets, on the other hand, typically provides more affordable international flight options, especially for budget-conscious travelers or last-minute long-haul deals.
ASAP Tickets vs Omio
Omio specializes in booking flights, trains, and buses across Europe with an intuitive mobile-first interface. It’s best for regional European travel. ASAP Tickets focuses primarily on long-haul and intercontinental flights, making it a better option for transatlantic or multi-country travel planning where Omio may fall short.
| Feature | ASAP Tickets | Skyscanner | Booking.com | Expedia | Omio |
|---|---|---|---|---|---|
| Live Agent Support | ✅ Yes | ❌ No | ❌ No | ❌ No | ❌ No |
| Best For | International Flights, Multi-City Routes | Quick Price Comparison | Hotels & Vacation Packages | All-Inclusive Travel Planning | Regional Europe Travel (Trains, Buses) |
| Unpublished/Private Fares | ✅ Yes | ❌ No | ❌ No | ❌ No | ❌ No |
| Bundles & Rewards | ❌ No | ❌ No | ✅ Yes (via Genius program) | ✅ Yes | ✅ Yes (for select carriers) |
| Mobile App Usability | ❌ Not App-Based | ✅ Excellent | ✅ Excellent | ✅ Excellent | ✅ Excellent |
Tips for Using ASAP Tickets Effectively
- Be Flexible with Dates:
The best deals on ASAP Tickets are often available to travelers with flexible schedules. Ask your agent to explore multiple date options for the best fares. - Ask About Refund Policies:
Given the feedback around refund issues, it’s essential to get a clear explanation of refund and cancellation policies from your agent before booking. - Compare Prices:
While ASAP Tickets offers a price match guarantee, it’s still worth checking prices on platforms like Skyscanner and Google Flights to ensure you’re getting the best possible deal. - Leverage Customer Reviews:
Read recent reviews on Trustpilot and check discussions on Reddit and Quora to see what other travelers are saying about their experiences with ASAP Tickets.
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Pros and Cons Summary
- Pros:
- Heavily discounted international flights.
- Personalized service with live agents.
- High customer satisfaction (4.9/5 on Trustpilot).
- 24/7 customer support.
- Ideal for complex itineraries and multi-city flights.
- Cons:
- Refund policies can be confusing.
- Possible hidden fees or post-quote price changes.
- Dependency on agents for bookings.
- Limited to flight bookings, with fewer options for accommodations or car rentals.
Final Verdict: Is ASAP Tickets Worth It in 2024?
ASAP Tickets stands out as a valuable option for budget-conscious travelers, particularly those looking for international flights. The platform’s personalized service, highly competitive pricing, and strong customer reviews on Trustpilot make it an attractive choice for many.
However, as with any travel booking service, it’s important to be aware of the terms and conditions, particularly around refunds and fees. For those willing to work through a live agent and navigate the finer details, ASAP Tickets offers a cost-effective way to book flights and save on international travel.
💡 Looking for more flexible alternatives?
Check out our in-depth reviews of Expedia, Omio, Booking.com and Skyscanner.
❓ FAQ (Frequently Asked Questions) About ASAP Tickets
Is ASAP Tickets a legitimate company?
Yes, ASAP Tickets is a legitimate travel agency operating since the early 2000s. It is accredited by organizations such as the Better Business Bureau (BBB) with an A+ rating, the American Society of Travel Advisors (ASTA), and the International Airlines Travel Agent Network (IATAN). However, customer experiences vary, with some reporting satisfaction and others citing issues with customer service and refund processes.
Why are ASAP Tickets’ prices often lower than other platforms?
ASAP Tickets offers discounted fares through partnerships with over 200 airlines, providing access to unpublished rates and consolidator deals. Additionally, their personalized service with live agents can uncover deals not readily available on automated booking platforms.
Are there any drawbacks to booking with ASAP Tickets?
Some customers have reported challenges, including:
High cancellation or change fees.
Delayed or complicated refund processes.
Aggressive upselling tactics by agents.
It’s advisable to thoroughly review the terms and conditions before booking.
How does ASAP Tickets’ customer service operate?
ASAP Tickets provides 24/7 customer support through live agents. While many customers appreciate the personalized assistance, others have experienced difficulties in communication and resolution of issues.
Can I cancel or change my booking with ASAP Tickets?
Yes, but policies vary depending on the airline and fare type. Generally, discounted tickets come with strict change and cancellation policies, often involving substantial fees. It’s crucial to understand these terms before finalizing a booking.
What do users on Reddit and TripAdvisor say about ASAP Tickets?
User experiences are mixed. Some Reddit users report positive experiences with significant savings, while others caution about potential scams and poor customer service. TripAdvisor forums also reflect a range of experiences, highlighting the importance of due diligence before booking.
Does ASAP Tickets offer any guarantees or protections?
ASAP Tickets provides a price match guarantee and claims to offer 24/7 customer support. However, the effectiveness of these guarantees can vary, and some customers have reported challenges in claiming them.
Is it better to book directly with airlines or through ASAP Tickets?
Booking directly with airlines often provides more straightforward change and cancellation policies. However, ASAP Tickets may offer lower prices for certain international routes. Weighing the potential cost savings against the flexibility and reliability of direct bookings is essential.
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